Refund policy
🛡️ 30-Day Risk-Free Guarantee
At Wessae™, your satisfaction and peace of mind are our top priorities.
If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.
📦 Returns
To be eligible for a return:
- Items must be unused, unwashed, and in original condition
- Must be returned in the original packaging
- Return request must be submitted within 30 days of delivery
To initiate a return, please contact us at:
📧 support@wessae.com
Our team will guide you through the return process.
💸 Refunds
Once your return is received and inspected:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed within 3–7 business days
- Refunds will be issued to your original payment method
🚚 Return Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
⚠️ Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Please contact us within 48 hours of delivery
- Provide clear photos or videos as evidence
👉 We will offer a free replacement or full refund at no additional cost.
❌ Non-Returnable Items
We do not accept returns for:
- Used or damaged items not due to manufacturing defects
- Items returned without prior authorization
- Clearance or final sale items (if applicable)
📬 Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account
- Contact your credit card provider (processing time may vary)
- If the issue persists, contact us at support@wessae.com
🔒 Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this period, orders may already be processed and cannot be canceled.
❤️ Our Commitment
At Wessae™, we are committed to delivering safe, reliable, and high-quality products for your home and family.
We’re here to ensure your shopping experience is simple, secure, and worry-free.